Cancellation instructions and cancellation form for consumers

"Consumer" within the meaning of this cancellation policy is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reasons.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

Notwithstanding this, the cancellation period in the case of a contract for the delivery of goods in several partial shipments or pieces is 14 days from the day on which you or a third party named by you who is not the carrier delivers the last partial shipment or the last Have or have taken possession of the piece.

In order to exercise your right of withdrawal, you must inform us (Kome24, Untere Strasse 14, 59602 Ruethen, email address: info@kome24.com, telephone number: 01573 3323942) by means of a clear statement (e.g. with the letter sent by post or email) about your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

To meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will pay you all payments that we have received from you, including delivery costs (except for the additional costs that arise as a result of you having a have chosen a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract to us or to Kome24, Untere Strasse 14, 59602 Ruethen. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)


Kome24, Untere Strasse 14, 59602 Ruethen, E-Mail-Adresse: info@kome24.com

I/we (*) hereby revoke the contract concluded by me/us (*).

Purchase of the following goods (*)/provision of the following service (*)



Ordered on (*) ____________ / received at (*) _________________


Name of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only for paper notification)



(*) Delete what is not applicable.

Created with the Datenschutz-Generator.de by Dr. Thomas Schwenke